Communication Reporting

Reporting Dashboard

Navigate to Communications > Reporting to view email and SMS performance metrics.

Key Metrics

• Total Sent — Number of emails/SMS sent in the selected period
• Delivered — Successfully delivered to recipient
• Opened — Recipient opened the email (email only)
• Clicked — Recipient clicked a link in the email (email only)
• Bounced — Email could not be delivered
• Unsubscribed — Recipient opted out after receiving
• Spam Reports — Recipient marked the email as spam

Per-Email Detail View

Click any sent email in the communication log to see:

• Subject line, sender, and send time
• Full recipient list
• Per-recipient status — who opened, who bounced, who clicked
• Open and click rates as percentages

Filtering

• Date Range — Filter reports by time period
• Team — Filter by specific team (admins see all teams, coaches see their teams only)
• Channel — Filter by email or SMS

Role Differences

Tips

• Monitor bounce rates — high bounces may indicate outdated email addresses
• Check open rates to gauge engagement with your communications
• Review spam reports immediately — they can affect your sending reputation