Sending Emails & SMS

Composing a Message

1. Navigate to Communications
2. Click Compose
3. Select the channel: Email or SMS

Selecting Recipients

The recipient selector works like Gmail or Outlook:

• Type to search — Start typing a name, email, or phone number
• Select individuals — Click a result to add them as a chip/tag
• Select groups — Choose "All athletes on [Team]" or "All parents of [Team]"
• Remove recipients — Click the X on any chip to remove them
• Exclude individuals — After selecting a group, remove specific people

As a coach, you’ll only see contacts from your assigned teams in search results.

Email Compose

• Subject — Enter a subject line
• Template — Optionally select a pre-built template from the library
• Body — Write your message or customize the template
• Send — Messages are queued and sent asynchronously

SMS Compose

• Message — Write your text message (no templates, text only)
• Recipients without a valid phone number are flagged and excluded
• Send — Messages are queued and delivered via text

Communication Log

After sending, view the status of your messages in Communications > All:

• Queued — Waiting to be sent
• Sent — Successfully sent
• Delivered — Confirmed delivery
• Failed — Could not be delivered

Tips

• Check for unsubscribed contacts (shown with a warning) before sending
• Use email templates for recurring communications like practice reminders
• SMS is great for time-sensitive messages like cancellations