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For Coaches

Sending Emails & SMS

Compose and send email or SMS messages to your team athletes and parents.

Last updated March 22, 2026

Composing a Message

  1. Navigate to Communications
  2. Click Compose
  3. Select the channel: Email or SMS

Selecting Recipients

The recipient selector works like Gmail or Outlook:

  • Type to search — Start typing a name, email, or phone number
  • Select individuals — Click a result to add them as a chip/tag
  • Select groups — Choose "All athletes on [Team]" or "All parents of [Team]"
  • Remove recipients — Click the X on any chip to remove them
  • Exclude individuals — After selecting a group, remove specific people

As a coach, you’ll only see contacts from your assigned teams in search results.

Email Compose

  • Subject — Enter a subject line
  • Template — Optionally select a pre-built template from the library
  • Body — Write your message or customize the template
  • Send — Messages are queued and sent asynchronously

SMS Compose

  • Message — Write your text message (no templates, text only)
  • Recipients without a valid phone number are flagged and excluded
  • Send — Messages are queued and delivered via text

Communication Log

After sending, view the status of your messages in Communications > All:

  • Queued — Waiting to be sent
  • Sent — Successfully sent
  • Delivered — Confirmed delivery
  • Failed — Could not be delivered

Tips

  • Check for unsubscribed contacts (shown with a warning) before sending
  • Use email templates for recurring communications like practice reminders
  • SMS is great for time-sensitive messages like cancellations
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