Understanding Delivery Reports

Communication Log

Navigate to Communications > All to see a chronological log of every email and SMS sent from your club.

Per-Message Status

Each entry shows:

• Channel — Email or SMS
• Subject/Preview — Subject line (email) or message preview (SMS)
• Sender — Who sent it
• Recipients — Number of recipients
• Status — Overall delivery status
• Sent Date — When it was sent

Email Detail View

Click any sent email to see detailed metrics:

Summary Metrics

• Total Sent — Number of recipients
• Delivered — Successfully reached inbox
• Opened — Recipient opened the email
• Clicked — Recipient clicked a link
• Bounced — Failed to deliver
• Unsubscribed — Opted out after receiving

Per-Recipient Breakdown

A table showing each recipient with their individual status (delivered, opened, clicked, bounced).

SMS Detail View

Click any sent SMS to see:

• Delivery status per recipient
• Sent and delivered timestamps
• Any failed deliveries with reasons

Email Metrics Explained

Tips

• Open rates above 30% are considered good for club communications
• High bounce rates indicate outdated email addresses — update contact info
• Check delivery reports after important sends to ensure your message reached everyone